Refund policy

30-Day Return Policy

At MonthlyMAGA.com, we are committed to providing you with high-quality merchandise and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy.

Eligibility for Returns:

• Time Frame: You have 30 days from the date of delivery to initiate a return.

• Condition: Items must be unopened, unused, and in the original packaging with all tags and labels attached.

• Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Non-Returnable Items:

• Opened Merchandise: Products that have been opened or used.

• Customized Items: Any personalized or custom-made products.

• Perishable Goods: Items that are not eligible for return due to health and safety regulations.

How to Initiate a Return:

1. Contact Customer Service:

• Email us at support@monthlymaga.com with your order number and reason for return.

• Alternatively, call us at [Your Phone Number] during business hours.

2. Receive Return Authorization:

• Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

3. Prepare Your Package:

• Securely pack the unopened item in its original packaging.

• Include the original receipt or order confirmation.

• Clearly write the RMA number on the outside of the package.

4. Ship the Item:

• You are responsible for the return shipping costs.

• We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds:

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 5 business days.

• Method of Refund: Approved refunds will be processed to your original method of payment.

• Exclusions: Original shipping costs are non-refundable.

Exchanges:

• We replace items only if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us within 7 days of delivery.

Late or Missing Refunds:

• If you haven’t received a refund after 10 business days, please:

• Check your bank account and credit card statements.

• Contact your credit card company or bank; processing times can vary.

• If you’ve done all of this and still have not received your refund, email us at support@monthlymaga.com.

Exceptions:

• Sale Items: Only regular-priced items may be refunded; sale items are final sale.

• Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

For any questions regarding returns or refunds, please contact our customer service team:

• Email: support@monthlymaga.com

• Phone: [Your Phone Number]

• Address: [Your Return Address]

Note: We reserve the right to refuse a refund or exchange if the returned item does not meet the above conditions.

Thank you for shopping with MonthlyMAGA.com. We appreciate your support and are here to ensure your satisfaction.